1 -  VOUCHERS COVID19

VOUCHERS BLUETICKET – HOLDERS OF BLUETICKET VOUCHERS MUST CONTACT TICKETING@LIVEEXPERIENCES.PT
VOUCHERS SEE TICKETS – HOLDERS OF SEE TICKETS VOUCHERS MUST CONTACT SEE TICKETS (HERE)

What are the rights to the voucher holders of the non-realization of EDPCOOLJAZZ in 2020?

The holders of vouchers issued with an expiration date until December 31, 2021 must request the refund of their value in the first 14 working days of the year 2022, in the period from January 3, 2022 to January 20, 2022.
If they do not request a refund within the referred period, the voucher will be valid until December 31, 2022.

What are the characteristics of the voucher issued to the ID NO LIMITS ticket holder?

The voucher has the following characteristics:

The voucher is issued to the ticket holder and is transferable to third parties.

It is valid until December 31, 2021. 

he holders of vouchers issued with an expiration date until December 31, 2021 must request a refund of their value within the first 14 working days of the year 2022, at the place where they purchased the ticket.

If they do not request a refund within the referred period, the voucher will be valid until December 31, 2022.

It can be used to purchase tickets for the same show to be held on a new date or for other events held by the promoter LIVE EXPERIENCES.

Maintains the insurance that was contracted at the time of purchasing the ticket.

If the voucher is not used, is the holder entitled to a refund?

If the voucher is not used by December 31 of the respective validity year, the holder is entitled to a refund of the voucher, to be requested within 14 working days, at the place where the ticket was purchased.

What happens when the value of the voucher is different from the value of the ticket for other events held by the promoter?

When the value of the voucher is higher than the value of the ticket for another event held by the promoter, the remaining value can be used to purchase tickets for other events of the same promoter.
When the value of the voucher is lower than the ticket value for another event held by the promoter, it can be used as a part of the payment of the ticket.

2 - CANCELED CONCERTS COVID19

WHAT ARE THE RIGHTS TO THE HOLDERS OF THE CANCELED CONCERTS OF EDPCOOLJAZZ?
THE HOLDERS OF TICKETS FOR THE CANCELED CONCERTS OF EDPCOOLJAZZ 2021 AND 2022 ARE ENTITLED TO REQUEST A REFUND, SENDING AN EMAIL TO TICKETING@LIVEEXPERIENCES.PT WITH THE TICKETS, CONTACT, ADDRESS, CONTRIBUITION NUMBER AND IBAN, TO MAKE THE REFUND.